EmailMe Form - HCC Customer Experience Survey

How frequently do you visit the cafe?

Less than once a month

A few times a month

It's part of my regular routine

If you don't visit the cafe regularly, what would encourage you to stop by more often?

How would you rate the variety of food options available on our menu?

Excellent-A wide range of choices that meet my needs

Good-A decent selection, though a few more options would be nice

Fair-Limited variety; I often see the same items

Poor-Not enough options to choose from

What types of food or menu options would you like to see added?

How would you rate the value of the food options available at our cafe?

Excellent-Great quality and portion size for the price

Good-Reasonable value for what I pay

Fair-Could be better for the price

Poor-Not worth the cost

How would you rate the quality of service in our cafe?

Excellent-Staff are friendly, efficient, and helpful

Good-Generally positive, with occasional issues

Fair-Service is inconsistent or could be improved

Poor-Service needs significant improvement

N/A-I haven't interacted with the cafe staff

Have you used our mobile app to place an order or view the online menu?

Yes, I've used it to place an order

Yes, I've used it to view the menu

No, I haven't used the app

I wasn't aware there was an app

Do you have any feedback to provide about your experience using the app?

Does your role include planning events or meetings, and have you used our catering services for any of them?

Yes, I plan events/meetings and have used your catering services

Yes, I plan events/meetings but have not used your catering services

No, I don't plan catered events or meetings

If you plan events or meetings but haven't used our catering services, what has influenced that decision?

If you have used our catering services, do you have any feedback you'd like to share?

What do you like most about the cafe?

What would you most like to see improved?