EmailMe Form - Horse 'n Hound PT - Client Satisfaction Survey

Which product did you purchase?
Intitial Evaluation
Combo PT
Hydrotherapy
Equine PT
Long Distance Consult
Laser Therapy/Rental
Other
What was the reason for purchasing the product?
1 - Do you feel your pet benefitted from PT?
Yes, my pet is back to normal activity; PT goals met.
Yes, significant progress in functionality
Yes, my pet made some progress, but not as much as I had wanted
No gains made
No, pet is worse
Further explaination (optional):
2 - How committed were you to the home treatment exercise plan prescribed for your dog?
100%
75-80%
50%
I did the parts I liked
There was a Home Treatment Plan?!
3 - Compared to your other rehab options, is our service:
better
the same
slightly worse
much worse
not sure
4 - How responsive was our team to you and your pet during treatment?
extremely
very
moderately
slightly
not at all
5 - How well did the front office staff manage your time and schedule appointments at Horse 'n Hound PT?
Extremely well
Very well
Moderately well
Poorly
Lori was filing her nails half the time.
6 - Do you feel you were educated and well informed regarding your pet's condition and treatment options and rehab plan?
Yes, all options and treatments were well communicated.
Yes, I mostly understood my options and the treatment plan.
No, I only understood part of the treatment plan and process.
No, I did not understand my dog’s condition nor the options nor the treatment plan.
I was texting at the time of initial eval so I am not really sure what was going on.
7 - Overall, are you satisfied with the services offered at Horse 'n Hound PT?
I was totally satisfied
Moderately satisfied
Slightly satisfied
Slightly dissatisfied
Dissatisfied
8 - Was your dog happy to visit Horse 'n Hound PT?
My dog enjoyed being treated and visiting the front desk.
My dog tolerated treatment fairly well.
My dog was anxious about treatment, but calmed down eventually.
My dog was tense the whole time when at the clinic.
My dog didn't like visiting and was prone to accidents upon driving into the parking lot.
9 - How likely are you to return or recommend our services to your friends and contacts?
Very likely
Somewhat likely
Not very likely
Will not recommend
Hope to God that my dog doesn’t need any more rehab!!!
10 - Do you have Pet Insurance?
If so, were you able to use it for PT?
11 - What thoughts do you have or changes would most improve our service offering?
Overall Satisfaction