ENLIGHTEN EXCURSIONS TERMS AND CONDITIONS
In order to make arrangements for your flight, hotel, car rental, tour, cruise, or other travel arrangement, we require that you acknowledge and agree to the following terms and conditions:
DC EXPLORERS, LLC doing business as ENLIGHTEN EXCURSIONS (“ENLIGHTEN”) acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”). ENLIGHTEN is not responsible for behavior, acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.
ENLIGHTEN assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful, discriminatory, or negligent acts or omissions on the part of any other party not under ENLIGHTEN’s control; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed. You hereby release ENLIGHTEN from all claims arising out of any problem covered in this paragraph.
It is the travelers' responsibility to know of any government restrictions to your travel such as inclusion on the no fly lists or other judgements or restrictions based on past convictions for DUI or sex offender charges that may prohibit you from travel. ENLIGHTEN assumes no responsibility for travel denied, interrupted or delayed for these reasons or similar reasons.
Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you understand that you may be bound by those contracts regardless of whether you receive notice of their terms. By purchasing Suppliers’ products and services from Enlighten Excursions, you are consenting to those terms and conditions as well.
GROUP TRIP NOTICE:
If you are participating in a group trip, each individual in the group is receiving a discounted group rate. If your group is cancelled (whether by the group leader, the supplier, carrier, resort etc.) the contracted group rates may no longer apply and your vacation amount may be subject to change. As a result of cancellation your trip may become completely non-refundable.
SHARED ROOM NOTICE:
Room costs are often based on the number of occupants. If the number of occupants in your room changes, your share of the room cost may increase. By agreeing to share a room you agree to assume the risk of the full cost of the room should your roommate cancel or fail to pay.
Enlighten Excursions can advise its supplier and resort partners of your special requests such as early arrivals, late departures, adjoining rooms, adjacent rooms, bedding type (King vs. 2 Double beds), rollaway beds, quiet rooms, etc. However these requests cannot be guaranteed and are often subject to availability upon arrival.
If ENLIGHTEN is the merchant on your credit card transaction, you agree to the following: ENLIGHTEN’s services consist of facilitating the sale and paying the Suppliers, and once ENLIGHTEN provides said services, you agree not to dispute the credit card charge. If a Supplier does not provide the service or ceases operations, your only recourse will be against the Supplier. If a Supplier goes bankrupt, your only recourse, unless covered by travel protection which covers this circumstance, will be to file a claim with the Supplier’s bankruptcy court.
ENLIGHTEN has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, ENLIGHTEN recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, ENLIGHTEN recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release ENLIGHTEN from all claims arising out of any problem covered in this paragraph. You agree that the courts in Montgomery County, Maryland will be the exclusive jurisdiction for all claims brought by you or ENLIGHTEN, and you hereby submit to the personal jurisdiction of those courts.
We strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.
Cancellations are subject to a $150 cancellation fee per customer in addition to any applicable supplier cancellation fees. You may be required to submit the $150 cancellation fee to Enlighten Excursions prior to our processing your cancellation with the supplier. For all prepaid rooms under group contracts, rooms are 100% non-refundable after the final payment due date.
Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids aboard aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety/ for details.
Enlighten recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Without travel protection your vacation expenses may be entirely non-refundable in the event of the unexpected.
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison. Please visit www.travelexinsurance.com/company/fraud-warning to view the state specific fraud warnings. Coverage and rates may vary by state. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy.
NOTE: Your purchase of services from Enlighten Excursions by phone, email or from the website signifies your acknowledgement and acceptance of the preceding terms and conditions.