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SIMS Services Manager Package Install Issue
Please use this form to request support for problems with the transfer of data between the SIMS server and the ParentPay cloud service
Your name
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First
Last
Your contact email
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Your contact phone number
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School Name
School postcode
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Confirmation that you attempted reinstall the SSM software and packages remain unavailable
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The port used by SSM is not in use by other software
Use this link to upload the latest log files located at C:\ProgramData\SIMS\SIMS Services Manager\Logs
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attach a zipped copy of the following files:
• Capita.sims.communications.dataservice.log
• Capita.sims.communications.routingservice.log
• Capita.sims.communications.synchronisationpoller.log
• Capita.sims.communications.scheduler.log
